Pasadena Humane

1. Is this Program Currently Accepting Volunteers? The weekend Visiting Hours program is expected to resume the first week of May. 2. Program Description and Goals On most weekends, we have open Visiting Hours for members of the public to view the animals in our care! Although we are open 7 days a week for adoptions by appointment, this program gives visitors the opportunity to walk through the kennels without an appointment. Ambassador volunteers welcome our guests, answer basic questions about the animals in our care (from their kennel cards) and our adoption process, help visitors navigate the kennels and ensure that visitors do not touch the animals (for the health & safety of the animals and our guests). 3. How Does this Program Help the Shelter? Each year, Pasadena Humane helps more than 40,000 animals of all shapes, sizes, ages, breeds, and species. Members of our community are a vital component to help homeless animals find loving homes and to keep resident animals in their homes. Every adoption, foster placement, and donation comes from compassionate individuals in our community. As a volunteer in this role, you will be a key ambassador, providing vital support and education to potential adopters, donors, and advocates. Your interactions with the public directly impact our ability to place animals in homes, spread awareness, and build a stronger network of animal welfare supporters. 4. Position Outline On the day of your shift, please arrive at the Volunteer Services office no later than 1:30 pm to get signed in, attend the all-group huddle, and get to your location prior to the gates opening at 2pm. With the prep time prior to gates opening and some wrap-up time after 5 pm, this shift typically last anywhere between 3.5 and 4 hours. 5. Skills and Requirements - Strong Communication Skills – Ability to engage with the public in a friendly, professional, and informative manner. - Customer Service Mindset – Comfortable assisting potential adopters, answering questions, and providing guidance with patience and enthusiasm. - Passion for Animal Welfare – A strong commitment to our mission of helping homeless animals find loving homes. - Ability to Handle a Fast-Paced Environment – Comfortable multitasking and responding to various inquiries during adoption events or shelter visits. - Teamwork and Collaboration – Willing to work alongside staff and other volunteers to provide excellent service to visitors. - Basic Tech Knowledge – May be required to assist with adoption applications, data entry, or record-keeping. - Physical Requirements – Some roles may involve standing for extended periods and walking through the kennels throughout the shift. - Minimum Age Requirement – Volunteers ages 6-14 may participate in this program with the accompaniment of a parent or guardian. Volunteers ages 15 and up may volunteer on their own. - Training & Orientation – Along with attending the Meet & Greet session, volunteer are encouraged to prepare for their first shift by reviewing the training material: Training Video: https://youtu.be/A8SKEieJDvU Training Quiz: https://forms.office.com/r/k9pkCixGnN 6. How to Get Involved Take a look at the program's calendar to see what days shifts are being offered. There will be a green dot indicating shifts have been added to that day. If there are shift slots still available for a given shift, there will be a "Volunteer" button; click it to confirm the shift. Successfully confirming the shift reservation, you will be able to see that shift in your volunteer dashboard and will receive a reminder email 48 hours prior to the shift. 7. Benefits to Volunteers 🌟Make a Difference – Play a direct role in helping homeless animals find loving homes and educating the public about responsible pet ownership. 🤝 Community & Connections – Become part of a passionate team of animal lovers, forming friendships with fellow volunteers, staff, and adopters. 🎓 Skill Development – Gain valuable experience in customer service, public engagement, communication, and problem-solving, which can enhance resumes and career opportunities. 🏅 Recognition & Appreciation – Volunteers are essential to our mission! We offer appreciation events, milestone rewards, and recommendation letters for dedicated service. Please contact Volunteer Services for more information. 📚 Learning Opportunities – Attend workshops, training sessions, and informational meetings on animal welfare, behavior, and adoption best practices. 🕒 Flexible Scheduling – We offer a range of volunteer shifts to fit different availability and commitment levels.